FAQs

 

1. How can I contact you?

You can reach us by email at homeeazeofficial@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery and quality service. We strive to provide you with the best possible shipping options.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. If you have questions about a specific item, please reach out to us for clarification.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed to your original payment method within 10 business days.

7. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. What if I have not received my refund yet?

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at homeeazeofficial@gmail.com for assistance.

9. Do you offer international shipping?

Yes, we offer international shipping options. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

10. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order's status online.